Returns & Exchanges
At Arabella Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated or styled to qualify for a full refund.
Initiate Your Request
Contact our customer support team at support@arabellahair.com within 30 days of delivery with your order number and photos of the item.
Prepare the Package
Place the hair extensions or wig back in its original silk bag and box, ensuring all tags, gifts, and packaging materials are included.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our warehouse receives and inspects the unit to confirm it is in original condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing