Frequently Asked Questions
Everything you need to know about your Arabella Hair journey.
What type of hair quality does Arabella Hair offer?
We specialize in 100% Brazilian and Indian virgin human hair. Our extensions are cuticle-aligned to ensure minimal shedding, no tangling, and a natural luster that lasts for up to a year with proper care.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-10 business days depending on your location.
Can I dye or bleach my Arabella Hair extensions?
Yes, because our hair is 100% human virgin hair, it can be dyed, bleached, and heat-styled. We recommend consulting a professional stylist to maintain the integrity of the hair during chemical treatments.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unaltered condition. For hygiene reasons, we cannot accept returns on hair that has been washed, cut, or had the lace trimmed.
How do I choose the right length and density?
Our product pages feature a comprehensive length guide. For a full, voluminous look, we recommend a density of 180% or higher, especially for lengths exceeding 20 inches.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options such as Klarna and Afterpay.